Business Intake Specialist

  • Job Reference: JO0000003626
  • Date Posted: 6 September 2022
  • Recruiter: Ryder Reid Legal
  • Location: City of London, London
  • Salary: On Application
  • Sector: Risk & Compliance
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Our well-known and global law firm client has an exciting opportunity for a Business Intake Specialist to join their London office on a full-time permanent basis. Working as part of a global team of 10, the purpose of this role is to be responsible for all aspects of business intake processing: new clients, new matters for existing clients, revisions to existing clients and matters, new hires, information security, review of retention letters and waivers, and director/officer positions. The individual must have a strong understanding of conflict of interest concepts, client regulations, firm specific business rules, relational databases and grammar rules.

Key duties will include:

  • Ensuring that all information submitted through the firm's new business intake system is of the highest quality
  • Being responsible for the accuracy, thoroughness, and completeness, both current and historical, of all client-matter information gathered and reported throughout the Firm.
  • Perform preliminary research as to correct client status. Research new clients and other parties involved prior to assignment for conflicts searching
  • Handle requests for revisions to existing client and matter level records (including verification and any research needed).
  • Process new client and new matter forms, ensuring clarity, completeness, and additional parties. Verify all information needed by Finance, Accounting, Marketing, Records, Pro Bono and IT staff is accurate using Special Accommodations, Electronic Billing, Billing Assistant assignment guidelines and policies.
  • Prepare, assign, and monitor submissions which need additional approvals (pro bono, IP, Accommodation, SFA, etc.).
  • Create, update and audit electronic information barriers and ethical walls (screens) in Wall Builder.
  • Research (financial and media) and prepare submissions going to the New Matter Screening Committee (NMSC), New Business Executive Committee (NBEC) and/or additional approvers. Monitor status on daily/weekly basis.
  • Research (client identification and verification) and prepare submissions going to the Money Laundering Reporting Officer ("MLRO") for Firm required Anti-Money Laundering/Know Your Client approval.
  • Review, confirm, amend, and distribute daily and weekly new matter and hire reports.
  • Review conflicts reports and analysis for accuracy and content to assist with resolving direct potential conflicts of interest before assigning to NMSC or assigning numbers.
  • Oversee collection of required engagement and waiver documentation and monitor attachment to requests in KENI and client matters in DMS and IntApp OPEN.
  • Technical liaison (Risk Management Integration Specialist and User Support).
  • Training liaison -- attend Training/Orientation sessions for new employees.
  • Conduct client-matter review in the conflicts system.
  • Teach departmental processes and systems to new employees in Business Intake & Conflicts (often times using telecommunications conferencing).
  • Assist in reviewing and assessing current company research resources for accuracy and efficiency.
  • Provide high-level customer service to attorneys in varying capacities (assistance with Risk Management systems, conducting compliance reminders, etc.).

The ideal candidate will possess 5 years of related experience, including conflicts searching and have familiarity with online database research and the Internet. You must have excellent oral and written communication skills, public service orientation, and the ability to analyze complex and often conflicting information. A master's degree is preferred, and a bachelor's degree is required.

If you meet the above criteria, then please contact Ryder Reid Legal today for a confidential discussion.