Desktop Support Analyst - City Law Firm - £30,000

  • Job Reference: 1136
  • Date Posted: 11 May 2018
  • Recruiter: Ryder Reid Legal
  • Location: London
  • Salary: £30,000
  • Sector: I.T.
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

A Desktop Support Analyst is required to join this progressive, fast growing international law firm. You will be providing support to 650+ UK user base, supporting users with Office 2010/Windows 8 in a fast paced environment. The Desktop Support team is responsible for providing support (phone-based and face to face) and troubleshooting in a varied environment, managing applications including MS Office 2010, AD/Exchange, Windows 8, plus various bespoke software packages. You will also provide troubleshooting services, as well as occasional project support. A professional telephone manner and problem solving skills are essential, as you will be communicating both within the team and with external clients.

Main duties will include:

  • First point of contact for all support of hardware and software problems
  • Administration of MS Exchange and Active Directory
  • Logging of desktop support, service requests
  • Resolution of desktop support problems
  • Monitoring open calls, ensuring resolutions and updates are carried out
  • Maintenance of information in call tracking system
  • Preparation of documentation and gathering of information to knowledge share with team

The firm is ideally looking for somebody with a strong knowledge of Microsoft Office 2010, experience of working with /Windows 8, MDM software i.e. Intune. 2-factor authentication and good teamwork, organisational and time management skills.

If you are interested in this position or would like further information, please get in touch.