Document Management System (DMS) Administrator

  • Job Reference: JO0000003966
  • Date Posted: 19 January 2023
  • Recruiter: Ryder Reid Legal
  • Location: City of London, London
  • Salary: On Application
  • Sector: I.T.
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Exciting new opportunity to join the London office of a growing international law firm as a Document Management System (DMS) Administrator. The Document Management System Administrator is responsible for providing support for NetDocuments, a cloud-based document management application. Duties include executing client upgrade testing, adjusting system configurations, overseeing third-party integrations, and managing software updates, advocating for system enhancements and maintaining system documentation.

  • Resolve cabinet, workspace and document access issues. This will include working with both Service Desk personnel and end users.
  • Troubleshoot NetDocuments errors. This includes interpreting error messages and diagnosing issues with integrated applications (i.e., MS Office, Outlook, etc). Must be able to work with vendors and/or other internal technical resources.
  • Assist with evaluation of new NetDocuments releases & testing and implementation of new functionality as needed.
  • Provide support for the firm's cloud based NetDocuments application including updates, configurations, integrations, enhancements, and troubleshooting.
  • Provide support for related systems and integrations including Intapp Walls, Litera CAM, SSRS reports, various other reporting tools, cloud integrations, data warehouse data integrations, and security components.
  • Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and front-end perspective.
  • In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.
  • Evaluate, test and integrate new software and upgrades to existing software. This may also entail identifying web server requirements.
  • Define desktop packaging requirements and prepare applications for installation into the production environment using Firm standard tools and methodologies.
  • Monitor all components of the DMS environment for security, performance and stability.
  • Interface with NetDocuments and other vendors as appropriate to resolve problems.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends with assigned applications and areas of discipline.
  • Provide after-hours on call support. Work as needed during monthly maintenance window.
  • Generate adhoc reports using SQL queries.
  • Perform document imports and exports including generating metadata spreadsheets.
  • Review training materials for accuracy and completeness.
  • May be required to perform other duties or special projects as required.

The ideal candidate for this Document Management System (DMS) Administrator position will have solid experience with NetDocuments or a similar cloud-based information management system. You must have excellent project management and time management skills and be highly detail orientated. You will be a logical thinker and problem solver, with the ability to work in a demanding environment to tight deadlines. Excellent communication skills are required, along with a professional, enthusiastic, and flexible approach. If you fit the above description, then please contact Ryder Reid for immediate consideration.