Interaction & CRM Executive 12m FTC

  • Job Reference: JO0000004289
  • Date Posted: 15 May 2023
  • Recruiter: Ryder Reid Legal
  • Location: City of London, London
  • Salary: On Application
  • Sector: Marketing / Business Development
  • Job Type: Permanent
  • Duration: 12 Months
  • Work Hours: Full Time

Job Description

This is an amazing opportunity for a CRM professional to join the London office of a leading US law firm on a 12-month fixed term contract. The role supports and maintains the CRM system which is pivotal in ensuring user adoption and best practice across the firm.


  • Maintain and develop the CRM system to support the firm's business strategy
  • Support users on the day to day running of InterAction by telephone or in person
  • Data acquisition and stewarding - this includes resolution of 'DCM tickets' raised by the CRM system
  • Responsible for maintaining and executing the data cleansing/maintenance strategy
  • Update new company/person information using a variety of resources to enhance profiles
  • Provide regular and ad hoc reports from the CRM system for senior management and for department heads across the firm
  • Contribute to and support the wider marketing team with events management and related marketing activities
  • Manage and send out mailings using the Vuture VX platform
  • Monitor the client update inbox and provide support to the Client update team with sending out mailings and creating distribution lists
  • Manage relationships with the firm's external suppliers - LexisNexis and Vuture
  • Provide training to users when required to ensure business practices are followed
  • Provide regular to ad hoc support to senior management on various projects
  • To provide recommendation and be able to resolve questions

Skills, experience & qualifications

  • Previous InterAction experience is essential - Especially resolving DCM Tickets
  • Educated to degree or equivalent level (Specialism CRM/marketing)
  • Excellent communication skills - both written and verbal
  • Excellent problem-solving skills
  • Enjoys working with data, and seeing improvement in data quality
  • Process driven and methodical with strong attention to detail
  • Self motivated, driven and has initiative
  • Project management skills - ability to manage and deliver several campaigns at the same time
  • Strong organisational and administrative skills and ability to work under pressure
  • Excellent IT skills, experienced in Excel and using database and ability to adapt to new technology and processes
  • Excellent written skills, compiling data analysis
  • Ability to demonstrate excellent judgement and discretion regarding confidential and commercially sensitive information
  • Demonstrates excellent communication and interpersonal skills (Respectful, positive, articulate, professional and sympathetic)
  • Accepts and follows instructions, listens, makes notes, questions appropriately, co-operates
  • Shows sound judgement and decision-making skills; acts within boundaries
  • Is a respectful, reliable and supportive team member
  • Reflects the firm's culture

This opportunity must not be missed by anyone who is ambitious and wants to expand their knowledge, grow their leadership career in business development and gain experience working with some of the best people in the business.

There will be a lot of interest in this vacancy, so don't delay and get in touch with us today!