Interaction & CRM Executive 12m FTC

This is an amazing opportunity for a CRM professional to join the London office of a leading US law firm on a 12-month fixed term contract. The role supports and maintains the CRM system which is pivotal in ensuring user adoption and best practice across the firm.

• Maintain and develop the CRM system to support the firm's business strategy
• Support users on the day to day running of InterAction by telephone or in person
• Data acquisition and stewarding - this includes resolution of 'DCM tickets' raised by the CRM system
• Responsible for maintaining and executing the data cleansing/maintenance strategy
• Update new company/person information using a variety of resources to enhance profiles
• Provide regular and ad hoc reports from the CRM system for senior management and for department heads across the firm
• Contribute to and support the wider marketing team with events management and related marketing activities
• Manage and send out mailings using the Vuture VX platform
• Monitor the client update inbox and provide support to the Client update team with sending out mailings and creating distribution lists
• Manage relationships with the firm's external suppliers - LexisNexis and Vuture
• Provide training to users when required to ensure business practices are followed
• Provide regular to ad hoc support to senior management on various projects
• To provide recommendation and be able to resolve questions

• Previous InterAction experience is essential - Especially resolving DCM Tickets
• Educated to degree or equivalent level (Specialism CRM/marketing)
• Excellent communication skills - both written and verbal
• Excellent problem-solving skills
• Enjoys working with data, and seeing improvement in data quality
• Process driven and methodical with strong attention to detail
• Self motivated, driven and has initiative
• Project management skills - ability to manage and deliver several campaigns at the same time
• Strong organisational and administrative skills and ability to work under pressure
• Excellent IT skills, experienced in Excel and using database and ability to adapt to new technology and processes
• Excellent written skills, compiling data analysis
• Ability to demonstrate excellent judgement and discretion regarding confidential and commercially sensitive information
• Demonstrates excellent communication and interpersonal skills (Respectful, positive, articulate, professional and sympathetic)
• Accepts and follows instructions, listens, makes notes, questions appropriately, co-operates
• Shows sound judgement and decision-making skills; acts within boundaries
• Is a respectful, reliable and supportive team member
• Reflects the firm's culture