IT Technician

  • Job Reference: JO0000002217
  • Date Posted: 25 November 2021
  • Recruiter: Ryder Reid Legal
  • Location: London
  • Salary: On Application
  • Sector: I.T.
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We are recruiting for an IT Technician to join our international law firm client on a permanent basis.

Working alongside the IT Manager, some duties will include:

  1. Investigate, troubleshoot, and resolve all computer software and hardware problems; these include, but are not limited to, MS Office, MS Outlook, iManage, internet access, remote connectivity, and printing.
  2. Provide on-site and remote technical support, desk side training, and customer service for all Information Technology related issues.
  3. Provide mobile device support to include setup of mobile devices (iOS, Android) connected to the firm's mobile device management and remote authentication applications.
  4. Provide and recommend software/hardware specific solutions for incidents or requests.
  5. Isolate recurring technical issues to proactively address customer problems.
  6. Open, review, resolve, and close group-assigned support tickets according to SLA's. Track all requests for service and support in the incident tracking software.
  7. Prevent loss of customer functionality with regular maintenance on workstations prior to deployment and re-imaging.
  8. Maintain firm desktop and laptops imaging process, which includes data backup and configurations for new and existing users.
  9. Create, maintain, and update IT equipment in the Configuration Management environment that includes asset tags, updates to customer associations, and off-site movement of firm issued hardware including phones, tablets and mobile devices.
  10. Responsible for participating in all on-going training deemed necessary by Technical Support Supervisor.

Qualifications required:

  1. High school certificate required; College Degree preferred.
  2. Qualification in Computer related studies desired with a minimum of 3 years work experience in an Information Technology or professional services organization.
  3. Law firm experience strongly preferred.

Please do apply if this role could be of interest!