Ryder Reid Legal is working closely with a prestigious leading international law firm to recruit an experienced Helpdesk Support Analyst to join team on a permanent basis.
Reporting to the IT & Training Manager, you will be part of the existing IT team that support the IT requirements of lawyers, secretaries, and business service staff on any aspect of IT globally.
This role would suit someone who is comfortable working in a busy corporate environment with a strong customer service focus.
Hours of work are 10:00am-5:00pm, Monday & Friday. (Office Based)
Hours of work at the Weekend are 8:00am - 8:00pm Saturday & Sunday (Home based)
Helpdesk support including resolving IT problems in a professional and efficient manner.
Finding workarounds to problems that cannot be resolved immediately, solving all types of PC problems.
Should be prepared to visit users as well as using remote control tools to resolve issues.
Hardware support duties such as configuring new PCs, setting up users and laptops, configuring and issuing pool laptops and mobile phones, keeping inventory of all hardware.
Creating, updating, and resolving incidents in ticketing system.
Setting up video conferencing.
Support of travelling lawyers over the telephone.
Supporting mobile (iOS) users.
Experience of working in a law firm essential
Knowledge of as many of the following products as possible: excellent MS Office 2016, iManage DeskSite, Intapp (time recording), Visio, ChangePro, Adobe Acrobat, Intune, Internet Explorer, iOS Remote Access (including VPN, Citrix, RSA).
Previous Helpdesk 1st/2nd line support with excellent problem solving and trouble shooting skills.