Part-Time IT Support Analyst

  • Job Reference: RBPT01
  • Date Posted: 7 November 2018
  • Recruiter: Ryder Reid Legal
  • Location: City of London, London
  • Salary: £35,000 to £40,000
  • Bonus/Benefits: benefits
  • Sector: I.T., Other Legal
  • Job Type: Permanent
  • Work Hours: Part Time

Job Description

Our client, a progressive international law firm with spectacular City offices is looking to hire a part-time IT Service Desk Analyst to work closely with the IT Service Desk Manager two days a week.

You will be responsible for providing and supporting IT services to the business.

Key duties will include:

  • Providing telephone, remote access and deskside support
  • Ensuring continuity of requests and incidents to identify appropriate levels of escalation
  • Installing, configuring and upgrading hardware and software, computer deployment, setting up mobile phone devices, etc
  • Providing system administration for the joiner, leaver and transfer process using a variety of systems
  • Assisting in the creation of maintenance of documentation, standards and procedures
  • Completing work tasks and projects as guided by the Service Desk Manager
  • Providing cover for additional shifts when necessary and joining the on-call weekend support rota
  • Assisting with training new and existing members of staff

The firm is ideally looking for somebody with excellent customer service and client facing skills, with experience of working on a busy multitasking service desk, either in a legal or professional services environment. Technical knowledge of MS Office 2010/2013/2016, BigHand, Aderant, InterAction and an MOS certification or equivalent is desirable, but not essential. Please get in touch for further details.