Our client, an international law firm are seeking a Senior Claims Handler to join their Bristol office on a permanent basis. This role will be working with the Head of Claims and other team members; the successful candidate will be responsible for the day to day relationship on particular accounts with clients and stakeholders. This role requires excellent client relationship management skills alongside the ability to manage a dynamic team. Customer service skill is crucial, in order to deliver excellence in respect of the claims experience to insureds and brokers. Your day to day duties will include bit will not be limited to:
- Client relationship management, including being a point of contact for general queries arising for clients on the accounts to which you are assigned, delivering feedback and consistently aiming towards an established and collaborative working relationship with insurer clients.
- Line management, supervision, mentoring and training of team members.
- Responsible for the proactive management of the team's files including compliance with external client's Service Level Agreements and Key Performance Indicators.
- Responsible for quality and integrity of the reporting across an account and liaising with internal administration to deliver reports to Insurers as required.
- Delivering technical training, coaching and support as appropriate to the Claims Handlers.
- Ensuring consistency and excellent customer service at all times.
- Identifying trends and escalating risk information to the Head of Claims and insurers where appropriate.
- Building and maintaining effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded.
- Ensuring that quality assurance standards are achieved and procedures are adhered to.
To be considered for this exciting opportunity, candidates must have either a Law degree or CILEx equivalent with significant experience in claims with technical knowledge.
If you are interested and meet the above criteria, please send your CV in today for consideration.