Senior Guest Services Agent

  • Job Reference: JO0000003335
  • Date Posted: 10 June 2022
  • Recruiter: Ryder Reid Legal
  • Location: Manchester, Greater Manchester
  • Salary: On Application
  • Sector: Secretarial
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

About the role

As a Senior Guest Services Agent, you will be an integral part of the vision and execution of day-to-day virtual and in-office working at the Firm. You will also be responsible for the collaboration space experience for internal and external clients.

Other key responsibilities include:

  • Utilizing a customer interaction system to provide high-quality customer service and assistance to our clients, attorneys, paralegals and staff.
  • Providing administrative support for workplace experience related tasks such as reception, facility, host, conference room, emergency notification and travel support services.
  • Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service.
  • Providing high touch customer service to all visitors and guests.
  • Contributing to a team environment that ensures all members are equally taking ownership of department tasks and responsibilities; and ensuring cross departmental collaboration to guide an inquiry to the appropriate resource.

About you

Join our team if you have:

  • Excellent communication skills both written and verbal.
  • Exceptional customer service skills with the intention to go above and beyond for every request.
  • The ability to assess situations and take action without the direction of others.

And have:

  • Gained customer service experience in a client-facing role, ideally within Hospitality
  • Previous supervisory experience
  • Working knowledge of health and safety standards and regulations would be an advantage.