Technology Support Analyst

  • Job Reference: JO0000003562
  • Date Posted: 13 September 2022
  • Recruiter: Ryder Reid Legal
  • Location: City of London, London
  • Salary: On Application
  • Sector: I.T.
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

My client an international law firm in central London are recruiting for a Technology Support Analyst to work Monday to Friday, 12pm - 8pm, in the London office. You will be part of a weekend coverage rota. You may be required to work overtime during the weekday or weekends when needed.

The Technology Support Analyst is responsible for day-to-day support of PC hardware and software. This includes imaging, installing, diagnosing, repairing, maintaining, and upgrading personal computers and related systems.

You must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. Should also be able to work independently when working remotely when required.

  • Good judgment in assessing user issues; Basic troubleshooting methodology.
  • Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation.
  • Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various
  • Basic knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix.
  • Basic PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues.
  • Basic knowledge of iOS setup and troubleshooting.
  • Knowledge of networks including wireless experience.
  • Basic understanding and knowledge of Voice over IP (VOIP) telephone systems.
  • Demonstrates the willingness and ability to help other team members on difficult issues.
  • Documents new findings, solutions, and processes.
  • Adheres to use of HEAT Service Management call ticketing system for each incident (e.g. request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.
  • Participates in on-call and overtime on an as-needed basis.
  • Ability to set up and troubleshoot video and audio in conference rooms.